All the local news worth knowing
Salesforce · Business · Jul 15, 2026 · AI-summarized
Headless architecture can help organizations maximize AI investments by decoupling the user interface from backend systems. The approach enables more flexible deployment and integration options for contact center platforms.
CX Today · Business · Jul 15, 2026 · AI-summarized
Traditional survey links are losing effectiveness as response rates fall and decision-making data arrives too late to be actionable. Sprinklr discussed new approaches to customer feedback collection that maintain context and enable faster insights for CX teams.
Salesforce · Business · Jul 15, 2026 · AI-summarized
Security Center Essentials consolidates Salesforce security management into one interface for tracking Health Check scores, auditing integrations, and monitoring IP ranges. The tool helps teams reduce fragmentation in security visibility across their systems.
CX Today · Business · Jul 15, 2026 · AI-summarized
Gartner released its 2026 Magic Quadrant for Conversational AI Platforms with significant shifts in the market. Salesforce and Netomi entered as new vendors in strong positions, while SoundHound AI climbed from Visionary to Leader status.
CX Today · Business · Jul 15, 2026 · AI-summarized
Oracle introduced an AI-native builder experience that broadens access to agentic application development beyond specialized developers. The platform enables organizations to create outcome-driven applications that coordinate tasks, trigger workflows, and execute actions within existing enterprise systems.
CX Today · Business · Jul 15, 2026 · AI-summarized
Virtual agents are evolving beyond simple automation to handle orchestration across multiple touchpoints and systems. The shift addresses a persistent customer frustration: having to repeat information and issues when transferred between agents or systems.
CX Today · Business · Jul 14, 2026 · AI-summarized
The contact center industry is moving toward full-stack vendors that combine CCaaS, workforce management, quality, analytics, and AI under one architecture. Five9's standalone CCaaS position increasingly looks vulnerable in this consolidating market.
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